Shipping policy

Where we ship
We ship to the UK and internationally. Available destinations and prices are shown at checkout once you enter your address. If your country isn't offered, email hello@beycrate.com and we'll see what we can do.

When your order is dispatched
Every Beycrate is printed and assembled by hand in the UK. We aim to dispatch within 2 working days of your order, and you'll get an email with tracking as soon as your parcel is on its way.

Orders placed during a drop are dispatched in the order they were received. If a colourway sells out mid-drop, we'll email you before doing anything else.

UK delivery
UK delivery is free, by Royal Mail Tracked 48. Royal Mail aims to deliver within 2 to 3 working days of dispatch.

International delivery
Cost and carrier depend on where you are, so international shipping is calculated at checkout once you enter your address. Estimated delivery times are shown alongside the price.

International parcels are tracked as far as the destination country's postal service supports it. Some countries stop updating tracking once the parcel clears customs.

Customs, duties and import taxes
Prices on this site don't include import duties or taxes for destinations outside the UK. If your country charges them, you pay them, usually to the carrier before delivery. The amount is set by your country's customs authority and we can't calculate or reduce it.

We declare every parcel at its full value. We can't mark an order as a gift or declare a lower value.

Tracking
You'll get a tracking number by email when your order is dispatched. Royal Mail tracking can take up to 24 hours to show any movement.

Late or missing parcels
If your tracking hasn't moved, allow 5 working days past the estimated delivery date for UK orders, or 15 working days for international ones. After that, email us and we'll replace the order or refund it, your choice. We'll deal with the carrier ourselves; you won't need to.

Damaged parcels
If your Beycrate arrives damaged, email hello@beycrate.com within 7 days with a photo of the damage and the packaging. We'll replace it. Hang on to the packaging until we've sorted it, as the carrier sometimes asks for it.

Wrong address
We send to the address you give us at checkout. If it's wrong, email hello@beycrate.com as soon as you can, and if the parcel hasn't gone out we'll fix it. Once it's dispatched we can't reroute it, and if it comes back to us you'll need to cover postage to send it out again.

Questions?
Email hello@beycrate.com and we'll get back to you!